Privacy - Hotel Nizza

Hotel Nice is committed to protecting your personal data and complying with applicable data protection laws. This Privacy Policy (“Policy”) is intended to explain the types of information we collect in connection with our products and services and how we process it. It is for your information. Where necessary, we will ask you for separate consent for processing. For the purposes of this statement, “personal data” means information relating to an identified or identifiable natural person.

In connection with a specific Hotel Nice product or service, you may receive additional or supplementary data protection information. In the event of any inconsistencies, this information shall take precedence over this statement.

Our products or services may contain links to websites and services of other companies that have their own privacy statements. We are not responsible for the data protection practices of other providers. We recommend that you read their data protection notices.

You do not have to provide us with any personal data. However, if you decide not to transmit your personal data to us, we may not be able to provide you with our products or services or not with the full range of functions or answer any questions you may have.

WHAT INFORMATION DO WE COLLECT?

Depending on which products and services you use and whether you have given your separate consent where required, we collect different personal data, for example when you make a purchase from us, use our products or services or register with us, take part in a survey, promotion or campaign or contact us in any other way. Below are examples of the different categories of data collected:

Use of products and services: our programmes may occasionally contact our servers, for example to check for updates or to send us information about the use of the service. If you have agreed to take part in voluntary surveys and programmes to improve products and services, we will collect further information, depending on the survey.
Information provided by you: When you create an account, make a purchase, request a service, participate in a survey or campaign or otherwise engage with us, we request information such as your name, email address, phone number, address, usernames and passwords, feedback, information about your devices, age, gender and language, account number, credit card details and similar financial information as part of the transaction.
We also store data about your consents, preferences and settings, e.g. in relation to location data, marketing and sharing of personal data.
Your transactions with us: We record information about your purchases, downloads, the details you have provided to us, your enquiries, contracts between you and Hotel NIzza, the products and services provided to you, details of payments and deliveries and your interactions with us. Unless you have objected to the recording, we may record your communications with our customer service team or similar points of contact. This will only happen after we have informed you of the recording and given you the opportunity to object to the recording.

WHY DO WE PROCESS PERSONAL DATA?

We process your personal data for the following purposes. Several purposes may apply at the same time.

Provision of products and services: Depending on which products and services you use and whether you have given your separate consent where necessary, we collect different personal data. This is done to provide you with our products and services, to process your orders or fulfil the contract between you and us, to ensure the functionality and security of our products and services, to identify you and to prevent and investigate fraud and other misuse.
Accounts: Some of our services require you to have an account to manage your content and settings.
Communication with you: We sometimes use your personal information to communicate with you, for example, to notify you about changes to our services or to provide you with particularly important notices and other information about our products and/or services, and to contact you about customer service issues.
Marketing, advertising and recommendations: If you have given us separate consent, we will use your data to contact you, inform you about new products, services or promotions, send you recommendations and conduct market research. In this case, we may use your personal data to customise our offering and provide you with services tailored to your needs, e.g. to make recommendations to you and display tailored content and advertising in our services. This may include content from us and other providers. If you do not wish to receive this information, we ask you to withdraw your consent. You can do this by contacting our customer service.

We process your personal data with your consent or to the extent necessary for the execution of transactions or the provision of products or services that you have requested or commissioned. We may also process your personal data if this is necessary to comply with legal requirements, to protect our customers, to ensure the security of our products and services and to protect our rights and property.

DISCLOSURE OF YOUR PERSONAL DATA

We do not sell or rent your personal data to third parties or pass it on to third parties in any other way without your separately declared consent, unless otherwise specified below.

Your consent and social networks: We will share your personal data with social networks if we have your consent to do so. Please check carefully whether you are sharing personal data or other information that may be accessible to other users.
Authorised third parties: We share your personal information with authorised third parties who process personal data on our behalf for the purposes described in this statement. These include, for example, billing by your network operator or other entities, delivery of orders, services including customer service, management and analysis of customer data, credit checks, research and marketing activities and similar purposes.
We may also carry out marketing and other communication activities jointly with authorised third parties as our partners. To avoid duplicative and unnecessary communications and to tailor messages to you, we may need to match data we have collected with data from the partner; matching will only take place to the extent permitted by law.
These third parties authorised by us may not use your personal data for other purposes. We oblige them to process the data in accordance with this declaration and to take appropriate protective measures for your personal data.
International transfer of personal data: Our products and services may be provided using servers and servers operating in multiple countries around the world. For this reason, your personal data may also be transferred to other countries that are not the same as the country in which you use the products and services. This may also include countries outside the European Economic Area (EEA), in which either no or deviating legal regulations on the protection of personal data exist. In such cases, we ensure the protection of your personal data in accordance with applicable law by using the mechanisms provided for this purpose, in particular by using standard contractual terms published by authorised authorities, such as the European Commission, and we require compliance with technical and organisational security measures.
Mandatory transfers: We may be required by law to disclose your personal data to certain authorities or other third parties, such as law enforcement authorities in countries where we or third parties acting on our behalf operate.
Mergers and acquisitions: If we sell, buy, merge or otherwise reorganise businesses in certain countries, we may disclose personal information to prospective or actual purchasers, and we may receive personal information from sellers and their advisors.

GUARANTEE OF DATA PROTECTION FOR MINORS

Our products and services are generally intended for the general public. We do not knowingly collect information from minors who are not at least 13 years old or who have not reached the minimum age required by applicable law without parental or guardian consent.

GUARANTEE OF DATA QUALITY

We take reasonable steps to ensure the accuracy of the personal data we hold and to delete inaccurate or unnecessary personal data. We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as otherwise notified to you, unless a longer period is required by law.

We recommend that you occasionally access your personal data via your account to help us ensure that it is still up to date.

ENSURING THE SECURITY OF PERSONAL DATA

Data privacy and security are important considerations in the development and delivery of our products and services. We have created separate areas of responsibility for data protection and data security issues. Our internal guidelines are implemented through appropriate measures, in particular through proactive and reactive risk management, security and data protection technology, training and assessments. We take appropriate measures to ensure online and physical security and to minimise the risk of data loss and similar risks, taking into account the respective risk associated with the processing and type of data protected. In addition, we restrict access to our databases containing personal data to authorised persons who have a legitimate interest in accessing this data.

YOUR RIGHTS

You have the following rights with regard to your personal data processed by Hotel Nizza:

Access: You have the right to know what personal data we have stored about you and to receive a copy of this data.
Portability: In accordance with the applicable regulations, you can have the personal data that you have provided to Hotel Nizza handed over to you in a machine-readable format.
Rectification and erasure: You have the right to have incomplete, inaccurate, redundant or outdated personal data concerning you erased or updated.
Withdrawal of consent: You can withdraw your consent to the processing of personal data by us
Cancellation of subscriptions and objection: You have the right to cancel subscriptions to direct marketing communications and to request that we stop processing your personal data for direct marketing purposes or for other reasons. Even if you have been removed from our mailing list for marketing or other purposes, we may still send you important alerts.

You can exercise your rights by managing your account and your options through our products and services or, if this is not possible, by contacting us. In some cases, if you wish to withdraw your consent or want us to delete or stop processing your personal data, this may result in us no longer being able to provide you with the Services.

If you are not satisfied with our response to the exercise of your rights, you can let us know. If you are still not satisfied, you have the right to lodge a complaint with a competent supervisory authority.

RESPONSIBLE FOR YOUR PERSONAL DATA

Hotel Nizza is the controller for the processing of your personal data.

Please direct any questions about our privacy practices to

Hotel Nizza
Owner Stefanie Pesien
Elbestrassse 10
60329 Frankfurt
Frankfurt, Germany

CHANGES TO THIS STATEMENT

We may amend this statement at any time with or without notice. However, if this Statement changes in a material and adverse way, we will post a notice of the change at the top of this Statement and on the home page of the Website for a period of 30 days. We recommend that you review this statement from time to time to be aware of any changes to the statement.